Customer Ratings & Reviews

What they don't tell you when you purchase the 3-year protection plan is that it takes on average 5 weeks (what the Geek Squad agent told me) to complete the repair. They have to ship the device out to their central repair processing center. When I think about it, I paid $320 for this service two years ago, which from a time value of money perspective is not that different from the amount I'd have to pay right now to a third-party repair business to replace my cracked laptop screen. The only difference is that the third-party repair guy would fix my laptop much faster than the 5 weeks offered by Geek Squad! This protection plan is worthless.

Keeping devices safe and secure keeps me relaxed about any problems.

Had to use the warranty right before it expired. I'm glad I got it.

This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !

Is worth the piece of mind! If the battery goes, it would cover it.

You need the Geek Squad! They can fix anything. Excellent service.

I paid 3 years Greek squad protection for accidental damage. I visited three geek squad for at least 3 times and they were unable to do anything for me. They made me purchase more items which never fixed my problem. Later they asked me to leave my laptop for 4 to six weeks so they can take it to a third party to fix. Then they told me they will be unable to transfer my data and I have to do it on my own. My question is, why do you sell protection and support of you are unable to do it.

Love this product. Easy set up and clear audio. Must buy!

Geek squad helped me set up my laptop and showed me things I wasn't aware of

Since I am not very computer techie this is an absolute must for me

Always good to have this, in case something goes wrong with the product

Geek squad is the best technology solution for all devices

Geek squad is the best technology solution for all devices

Good protection however it is quite pricey sometimes.

If anything goes wrong I know I can just call geek squad

I love the exact ,close or updated device when the coverage outlet a device

Those silly roustabouts realllllllly know how to save the day!

This lets me have an extra usb port on the laptop. Works well.

Still pending repair or store credit under accidental coverage for dropped laptop that I have handled with Best Buy for over a month now. Between appts , drop off, phone calls ect... Can anyone help me? Last associate told me it is escalted . Repair dept. sent notice but did not know about extended warranty .

great protection and pricing for service plan. highly recommend it