Customer Ratings & Reviews

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....

Always pleased with the Geek Squad. They never let me "go" down!!!

My son wanted a laptop for his birthday and i bought this one. He loves and I love it. I especially love that I use parental locks on it and through Microsoft. Great laptop.

I was having an issue with my laptops audio while playing youtube but now everything is running smooth!

Great laptop! Does exactly what I need in a much cheaper option Chromebook vs laptop

Hands down the best perfection Squad I strongly recommend there services.

Great pass came with the laptop and a bonus expense

this has always been our saving grace to our electronics which is why we buy all from best buy

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

I’m so happy with the service. I totally recommend it.

Always get the Geek Squad Protection. They are always helpful with any products I have gotten with this protection

Great option to have, it’s good to have the type of service and you never.

Thay have treated me with an enthusiastic sense of customer satisfaction. All my problems have been resolved in record time.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

Amazing service. This goes for my tablet; Wacom one. They don’t ask questions unless needed. they’re just helpful and wish for you to be not annoyed which is all I can genuinely ask for. Thank you.

Very good choice for a teenager. Has came in really handy although it takes about 3 weeks to get back

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

The agent mount my TV with dedication and care. Also, explain me how I use.

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.