Customer Ratings & Reviews

I haven’t had to use this yet but once my warranty runs out I’ll be happy I choose an extra insurance for my work computer. I’ve previously used their services and they give a quick turn around and great customer service.

Haven't needed it , but thankful I bought it just in case something comes up

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

Peace of mind. Favorite store and good to know your stuff is protected

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

I highly recommend this for any electronic purchas .It saved us so many times

good laptop warranty I have kids in house so the warranty gives me peace of mind

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

A two year plan for this price is definitely worth the money.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

Always there when you need them! Very knowledgeable!

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

Definitely provides some peace of mind when you know that if you have any issues, the Geek Squad is standing by to help!

I think this is from from years ago. But they did help

Whenever possible I buy from Best Buy. Other than around the Black Friday/Cyber Monday sales they do price matching (read their guidelines). I have always been happy with buying their Geek Squad Protection* and gotten quick response and replacement or refund depending on the issue with the item. * Samsung washer and dryer in FULL VIEW of kitchen/dining area has 2 different door styles AND 2 different glass colors because Samsung discontinued them for the dryer. Looks awful. This is out of their control I guess, but Geek Squad wouldn't replace the other door because it wasn't broken and I explained where they are located in full view. As a result, I won't buy Samsung washer & dryer pairs ever again from any retailer.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.