Customer Ratings & Reviews

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

I am very disappointed a true geek wears a plastic pocket protector. The geeks are true professionals in every respect if something needs to be done one of them jumps on it. I am hoping they are in full force this weekend I need a tune up as the microsoft software is not compatible with the Chrome app. nor does it print to the printer. Both Lap Top and Printer are Hewlett Packard and again I believe the problem is the microsoft software they put out unfinished software in hope that the customers will tell them how to correct the software. That's 5 stars for the Squad, 0 for Msoft. de

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

How are you not going to purchase this protection plan?! With expensive purchases comes the potential for expensive accidents. Thankfully I can rest easy bringing my $3k laptop to coffee shops, class, social gatherings, and just about anywhere else knowing if the worst happens then I’m completely covered.

worth the money for any issues with laptops for a school kid

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

Having purchased this protection for my labtop I have piece of mind traveling with my device for any mishaps I encounter.

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

easy to get in contact and get devices repaired. I have had zero issues

The first time I got Geek protection I had a muscle spasm and spilled a little coffee on my end table...... and off onto my computer table. Dead and it was only 11 days old. Took it back and they gave me a new computer. The next time my hands were freezing after pulling a little bird out of the freezing bird bath. I picked up my computer and immediately dropped it on concrete on the corner. It crumbled. They sent it in and put a new skin on it. I wouldn’t own a computer without it. An accident is exactly what it is. A never could happen to you!!!!

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly