Customer Ratings & Reviews

The Geek Squad did an awesome job setting up the system. Couldn’t ask for more.

Just knowing I have a protection plan makes me feel at ease

I always feel protected so w/Geek Squad, worth it!

It gives you great protection against your products.

purchased the protection plan, in case I need it for an unforeseen accident

Good warranty protection and when I need to take or call for repair, they are very knowledgable.

the agents were knowledgable and very friendly. a little slow with a resolution for my product but ultimately resolved it

It works well and looks nice. Touch screen is nice.

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

I like the convenience of Geek Squad and feel better about knowing I have support if something goes awry!

I have not had to use this, thank goodness. I do know that if I eventually need the geek squad protection, they will take care of the issue.

After my experience with the first computer I purchased they helped me right away and replaced my laptop.

Better to have it and not need than need it and not have it..

I recommend that everyone purchase a plan when they purchase a laptop or phone as it always helped me out .

Haven't had to use this yet but I'm glad to know it's there if something decides to go haywire.

If they offer it, always better for peace of mind to get the coverage. Even if you don’t use it

Perfect for my Mom's computer, to keep it safe and secure. Great price point for such security.

Love geek squad, worth the money, having assistance anywhere

I love how best buy has geek squad not just apple care and it has it for an amazing price

Geek squad is always great at replacing your computer when it needs fixed. Always satisfied