Customer Ratings & Reviews

Works great and gives me the piece of mind that I needed for my expensive purchase.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

got this for my new laptop, gives a peace of mind in case something happens.

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

Excellent service from geek squad team from Oakland

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

Great service. Professional support. Easy to understand.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

Adding geek squad support was easy. My experiences in the past for service have also been good.

Thank goodness we took out this protection for one of our computers. It got to where it wouldn't load up the home screen and turned out it was a hardware problem. Getting the repair done was as easy as dropping the computer off at the store and picking it up when it was finished. And no charge. I won't be without this protection on any of my electronic devices.

So far I havent used the Geek Squad but the way I read it. It will cover alot of things for their Chromebooks

Better to be safe than sorry! Am I right? Great price for protection plan!

When purchasing a product that may create a problem later it is best that you get a Geek Squad subscription, it is the best subscription I have ever purchased. The Geek Squad team are truly knowledgeable and explain what is needed and what is done with your computer or phone.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

Delivered with care tv came in good condition and it came quick

I haven't used this service yet and am confused about what it covers. I thought it would also help me get consultation and troubleshooting from the Geek Squad, but now I think that service is extra. All their coverages are very confusing to me and not as easy to access answers to as I thought. I gave it a "Good" because the price for the coverage of the computer itself seems reasonable compared to the other computer chain I just shopped at and returned the computer to.