Customer Ratings & Reviews

Really easy to use. I play video game with no problem.great battery life

Best customer service I have ever had. Super sweet and kind people. Answered every question I had .

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

GET BEED SQUAD. You never what will happen. I purchase it, even when I think nothing will happen. Recently, I purchased for my laptop. 9 months later, my nephew spills water on it. Geek Squad covered it. Was able to get a new laptop ordered that same day.

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

Amazing device. Does everything I need it to and more! Would never buy another brand after owning this. definitely RECCOMEND!

A very nice peace of mind when you can ensure that no matter what happens to your devices that Geek Squad has it covered.

ALWAYS GET THE PROTECTION PLAN! WILL NEVER NOT BE WORTH THE MONEY

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

Acer is a good brand so I gave it 5 stars because I'm assuming it will be fine and the price was right. Can't really give a proper review because it's a Christmas gift that the recipient won't get until after New Year's.

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

Geek Squad always has excellent service. I will likely be continuing my protection on my computer with them as I know they are reliable and great at their jobs.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.