Customer Ratings & Reviews

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

The people who came to my apartment were very respectful and courteous. They did a great job with the installation and cleaned up any debris. I would highly recommend them.

I have been able to get in touch with Geek Squad for all of my electronic needs. I have brought in multiple computers with viruses and other similar issues and within a few days the issues are resolved with great customer service

Always provide exceptional service, hassle free. This was my thrid laptop purchase.

For now until forever I will purchase Best Buy’s replacement plan. I swear by it.

For the price paid I think is worth it, better to have it and not need it than need it and not have it

We always purchase the 3yr Geek Squad protection plan when we purchase a laptop from Best Buy. It has paid for itself a number of times when we had the lcd screen go bad.

great for travel & light use. Able to get all my emails and all work related duties done on it.

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.

It’s good having peace of mind that I can have service and help with questions or problems.

This protection is definitely worth the price considering controllers are easy to develop issues.

I bought the extended warranty for peace of mind to cover my computer

There has not been any need to use the protection plan but it does cover good things.

So far i love the service,i was having an issue getting set up with all the package add ons but they helped me with ease, awesome customer service and very friendly

Very necessary, I purchase Geek Squad protection on all of my electronics when possible.

Glad to have help if anything breaks or goes wrong

Great coverage for my laptop. Peace of mind. I like the help

My Grandson an i spoke to a Geek Squad Member, Before purchasing his dell computer, he was very helpful. With our Q,A.

Fist visit guy was nice and helpful. Seemed like he cared. 2nd visit they were behind, started helping me then helped 2 other people while I waited on him, keeping in mind I had an appointment. Store was closing, people didn’t seem helpful and felt very rushed. Didn’t feel like I spent my money well buying this service.

Only time ever used insurance from best buy is for a tv and printer. Both times the insurance paid for itself. I always keep it on my stuff now that more electronics are in these units.