Customer Ratings & Reviews

I can't really speak to the actual fulfillment of the service, however I can say that the peace of mind that comes from having a protection plan (on something that I could not afford to buy a replacement for) is absolutely worth it's cost if the item is important. There's my rant.

Havnt need it for this product but have in the past and its worth every penny.

Used geeksquad when my chromebook died. Great customer service and the in-app updates are very helpful. Was able to exchange my chromebook when my previous one was junked out.

Such great service in store, online and delivery. Love it.

I havent had to use it on this laptop yet. But, i have used the warrant for a cracked screen on another laptop i purshased in September. It had a cracked screen i was very satisfied with the results.

I have had geek squad protection with all my laptops for the past 15 years. They always repair it when it breaks (though it can take a few weeks sometimes). If they can't or it has broken to many times like my last laptop they give you the amount you purchased it for to go towards your next one.

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.

Good plan to have. Would recommend this to have for insurance.

The Geek Squad has a team of extremely knowledgeable staff who are also good with normal people who do not know all of the "tech language" of today. They talk with you to determine/assess your needs/problem and are then able to fix it! Also extremely "people friendly" in the process! A good experience overall!

Glad we bought it. Had issue with Labtop recognizing USB plug. Carried to best but. She got to it immediately and was ready to go on under 10 min. Very satisfied. My daughter uses this in college so being able to go to any best but for service is great.

Geek Squad Protection is the best. If you have a damaged product they either send it for repair or they let you exchange the product. Definitely a great investment in case something is damaged. Only thing I say is that you have to buy another protection plan if you go to geek squad once.

This plan is for the 3 year accidental protection. If you are most likely to have accidents with your device or if you have kids or pets that mess around a lot. I would recommend this. Other wise if you keep your things safe or don't use it don't often, I would say you won't need this plan.

Good to know I have this extended warranty. I couldn't get the extended warranty offered by Asus on the laptop I bought from Bestbuy. Asus excludes laptops sold by Bestbuy from it's extended warranty program; which can be the same length and approximately $200 less.

I usually get geek squad protection for all of my electronics & devices. Doesnt matter what is wrong with the device, they're definitely trained & efficient enough to fix it.

Worth it for major repairs but if you need something minor that would be covered it's a bit inconvenient. You have to schedule appointments weeks out to even see them for something minor then they need to hold onto your device because there's no way to pre-coordinate the parts you need with the experts before you see them. The extended waits to schedule, then for them to order parts you could of figured out at the start together makes it easier for their employees but at the expensive of the customer. Example: Laptop I purchased needed a new W key and I wanted to make sure the store had the part when I showed up because I can put the thing on myself and it would of been covered by this plan but I ended up just ordering one myself online because it was two weeks to before I could see someone at a store and they refused to talk to me about parts or the issue prior to that meeting. Then at the store I would of had to wait for them to order the specific part after waiting two weeks to see them.

My son has a tendency of not taking of his things. I reviewed the extended warranty & I am delighted with the coverage.

Pretty great protection package, able to cover many issues

The return time for my laptop replacement for a broken screen was a bit far out at 3 weeks but I was glad I had it when I accidently dropped my new laptop.

When BB was open they helped with my Dell lap top. However I have problems with chrome book and now have to wait til store reopens. Can’t get any one from store on phone for help AND can’t get geek squad person on phone for help. I’m not computer savy n need help taking parental control off chrome book

When they come out to the house they are so informative! I've trusted Geek squad for a lot of years now. It was unfortunate that I had to use Geek squad in Canada. Canadian Geek Squad are so nice and quick. I had to pay full price. The Canadians told me that most of their States customers get the US geek squad to cover the cost. Well I didn't get it covered and the US geek squad were rude.