Customer Ratings & Reviews

After my laptop messed up. I thought it would be a hassle to get another one. Geek squad tried to fix it and since they couldn’t they replaced it for free. I definitely appreciate and recommend geek squad.

Bought this for my daughter for gaming and school she couldn't be happier.I do recommend having the warranty for piece of mind for a great price.

Geek squad customer service is outstanding I always well knowledgeable and always ready to help

BestBuy accidental protection covers your purchase from that expected moment where the item stop working or damage from an accident. I would recommend this insurance. Save a lot of money when the expected happens

Must have a all purchases. I am never had to use it. But i'm glad to know it's there if I need it

Best warranty on the market. I have it for all my Laptops. I used it few time. NO express cost out of pocket. Had to replace one of my PC, I was given a gift Card for the Full amount of my PC no question ask .

The 2 year warranty covers everything. I definitely recommend having this it’s worth every penny. Good to know if anything happens to my laptop from viruses to water damage to cracked screen it’s covered.

Havent had to use the insurance yet but love knowing it there if we need it.

I have used Geek Squad protection with all my products. They are reliable and very knowledgeable.

The Best Decision you can take when you buy an electronic is Add this Protection. Never had issues with this service, they are very pleasant to help you and replace your purchase with a new device if they can't fixed. A+

The BestBuy protection plan isn't what it used to be. I had a computer a long time ago that my kids broke beyond repair and I went to the store and they fulfilled the plan on the spot. This time, my computer was obviously broken beyond repair but I was told it had to be sent to the service center regardless and at my cost of $85. I don't know when this changed but that's ridiculous. It would be 3 weeks before I heard anything back. I had to buy another computer on the spot because I couldn't be without one for that long. In the end they junked the computer, but the experience was not at all pleasant.

They help me with my computer and showed me what to do with it

Worth it. You never know what can happen. Also, support means that I can always have someone to talk to if things start going sideways.

I always buy protection plans from Best Buy. My grandson laptop was damaged and Best Buy replaced it with no questions asked.

Agent explained with detail, and spoke clearly and understandably. He also answered all of my questions and let us know how we could follow up with the location if I had any other questions or concerns.

Have protection for years here and had no issues at best buy

I know they are good from previously using so I would definitely recommend

this is my third time with purchasing Geek Squad. Each issue I have had on other products were addressed and resolved

I had to use protection plan and I was pleasantly surprised how quick the team worked to either get me a replacement or credit me so I could pick out a replacement. It was a quick swap out for a new one/replacement.

No matter what I do they will replace or fix the gear. Accidents happen