Customer Ratings & Reviews

This was purchased for a friend. She needed a new laptop and protection and geek squad is the best out there in my opinion.

Please get these with your laptops especially. I didn’t get for one of them and I accidentally damaged it. I have my regrets and experience from that incident

it has a 8gb ram soddered on which really sucks. That is the main and only bad thing I can see if the one I received. Which they didn't sodered the rams on. That way you can get higher dual channel rams

So far any support I have received through this purchase I have been enjoying

Geek squad provides the peace of mind knowing help is available if needed.

The geek squad protection and service is always a great investment. I have had no issues sending my equipment for repairs understanding that some repairs cannot be done on-site.

I am glad inpirchased to protect computer. Useful for anything that may happen.

Loving this one covers all my computers and I have three one being an oldie but goody. Already used it plus ease of getting things repaired at reasonable price

Haven’t had to use yet but hope they are there when need them.

Would never get a piece of tech from Best Buy without buying the protection plan. It is 100% worth every penny and the Geek Squad really knows their stuff.

I purchase this for my son laptop just to be safe, because accidents can and will happen. Have not had the opportunity to used it yet. But it’s just good to know I do have a back up..

Haven't had to use it for this product but it's a comfort to have it in case something goes wrong in the first couple years of ownership. Have used Geek Squad in the past and they've been very helpful.

I really cant answer this one as i haven't figured out to get it downloaded to my computer. I need to call and ask but have been so busy i haven't had the chance.

Drops spills, my own clumsiness and manufacturers warranty extended. Could not ask for more. Peace of mind well worth the price.

Great screen and color. Just take size into consideration when buying a laptop bag.

I have rarely had to use a protection plan but with things being made more cheaply it’s probably a good idea for expensive stuff

Use Geek Squad for computer problems from help setting up a new computer to problems with current laptops, Always helpful & friendly service. Easy to make appointments on their website or drop off at the nearest Best Buy store.

Its an amazing product. Works very well. I recommend buying plus put insurance you never know for the future.

Had to use the 1 yr protection twice in the first couple months of buying the Lenovo laptop. Damage was documented as “dropped” but it was not. I was sitting in the room as the laptop was closed after use and cracked. Now the 1 yr protection is exceeded, even if the same issue occurs rather than charge the manufacturer for a defective item. Technicians were always polite. Service messages were timely.

The guarantee is good for the value compared to other stores.