Customer Ratings & Reviews

These guys really know their stuff! Within 15 minutes, he isolated my tech issue, and advised me accordingly. Super happy!

Great coverage for my laptop. Peace of mind. I like the help

The Geek Squad is my go to team to fix computer issues. The team is polite, friendly, and they turn the work around quickly. They have also fixed problems right at the counter.

very much needed, always be safe than sorry. a year or two is the max I would recommend to get

I bought the extended warranty for peace of mind to cover my computer

Always provide exceptional service, hassle free. This was my thrid laptop purchase.

The best part for laptops and I recommend everyone to buy it

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

Added this to boyfriend's laptop. Didn't want to spend the money but was SO WORTH IT!!! Our son accidentally slipped my drink and it spilled all over the laptop while I was using it

It’s good having peace of mind that I can have service and help with questions or problems.

great for travel & light use. Able to get all my emails and all work related duties done on it.

I haven't had to use the warranty yet but I did receive the information I needed for future use If I need to.

For the price paid I think is worth it, better to have it and not need it than need it and not have it

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Very necessary, I purchase Geek Squad protection on all of my electronics when possible.

I purchased the 1 year Accidental Geek Squad Protection for my son's HP Pavilion Laptop. I suggest always purchase a protection plan for all of your electronics.

Guy was really good at giving advice on what laptop to got with

This protection is definitely worth the price considering controllers are easy to develop issues.

You should always have protection for your electronics especially laptops and computers. This was purchased for my daughter's laptop nice to have the backup.

Haven’t had to use it but glad to have it in case something happens.