Customer Ratings & Reviews

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

[Employee of bestbuy] Great service for a great price. A must buy for protection

I had purchased two laptops for Christmas gifts. I hope my family love them

We are assured of excellent service with the Geek Squad. We got this extra coverage for our son to ensure that his school laptop will be in great shape.

I always get this protection for my electronics. I have used it as my husband is not always good with using or taking care of a computer. The Geek Squad are so helpful and accidents do happen but you will always have peace of mind!

So far so good. Hopefully I won’t need it but I’m glad it’s there if need be.

We have not had to use this yet for this laptop. Over the last several years We had the protection on a different laptop that had a bad water spill. It was fixed very quickly and worked as good as new.very happy with the service.

I think Geek Squad is GREAT! I usually get some type of protection plan through them when I purchase a new item. Things are not built like they use to be.

I use Dell computers exclusively. One of their products, an Alienware desktop, could not be repaired by the Squad. It also couldn't be repaired by Dell without costing an arm and a leg, so I simply bought a new one. Otherwise, the Squad is extremely helpful and they can repair almost anything.

Overall happy. But will have to see once I need to use this product.

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

I’m be bad to use this twice now ! Very good just wish it was for a longer period.

Definitely would recommend getting Geek Squad on major purchases.

My Grandson an i spoke to a Geek Squad Member, Before purchasing his dell computer, he was very helpful. With our Q,A.

For now until forever I will purchase Best Buy’s replacement plan. I swear by it.

So far haven't had to use this service but great to know I have it available to me. But TBH I hope I never have to use this service, it means everything is going well so yaigh.

The people who came to my apartment were very respectful and courteous. They did a great job with the installation and cleaned up any debris. I would highly recommend them.

I have saved so much money by spending just a little more on the protection plan. It is always worth it and the Geek Squad is great about making sure that everything is taken care of.

Definitively something that I buy for expensive products. Always responds quickly when issues happen.

The agents helped me troubleshoot and take care of updates