Customer Ratings & Reviews

Luckily haven't needed to use the Geek Squad Protection plan yet. Nice to know if I need it though, much more affordable option than purchasing new.

I haven’t used it yet but I’m sure it will come in handy

This is the best plan ever they take care of all you devices at the store and at home. Came to my home for free several times and set up my devices

[Employee of bestbuy] It's a good cheap screen to scroll on the interwebs. Can't run games really and a little slow, but basic use is totally fine.

I have had two different episodes with my laptop computers where they needed to be replaced, and each time there were no questions asked and the Best Buy people took great care of me, replacing them with new laptops.

Great to have for any unforseen incidents. I havent't personally had to use it yet but I know people who have and I've heard nothing but positive feedback about it.

Great value for the money fast and easy to connect to overall easy to use

Spilled apple juice on my laptop and I got the battery and keyboard replaced with no extra charge. Repair time was only 2 weeks!

I buy form Best Buy not for products buy for geek squad . You will not get this coverage any where else in USA . Laptops mobile etc you can get anywhere but not geek squad .excellent tram and product insured

Like the services they provide very hepful stand behind there warranty

This plan saved me over $1000 because my dog nocked it of the table the geeks where so kind and i expect to get it back soon really grateful for quality service as promised

Luckily I have not had to utilize the 1 year Geek Squad protection yet but I have known others to use it in the past and it’s a must when buying electronics, I feel anyway!

Insurance.. need it so you don't go broke with repairs, but always unsatisfying and a hassle to use, and adds significantly to the cost of any purchase.

i love knowing i have protection for 2 years, it helps me a lot.

I always feel less anxious about my computer malfunctioning when I have the Geek Squad and service

Great they gave me no issues with giving me credit for a item that couldn't be fixed

Protection is too expensive but if something happens its good to have. We have a lot of devices and it could become costly for our family. For families who have three or more devices should be offered a reasonable family protection plan.

I experienced a problem downloading the security software. I called the help line number and I was scheduled a in store appointment. The tech corrected my problem and help me complete the process. I am very satisfied with the service.

[Employee of bestbuy] Very fast good for working. Only issues have been wishing the camera was better quality and it needs more internal storage

I realize in Vegas you never buy insurance while playing blackjack. Purchasing the head to toes insurance on an electronic device is VERY smart!