Customer Ratings & Reviews

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

Helped me with my laptop. Great services and done proper

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.

Fast and efficient laptop, for the price its a steal, bought this for college a year ago and it's amazing, go ahead and get one !!! Am loving it

easy to get in contact and get devices repaired. I have had zero issues

Been using geek squad for 20 years, always worth it

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

I got the three year deal when I bought my last computer. I buy all my electronics, tv, sound systems, computers, software, etc. from Best Buy because they always have the latest technology at a competitive price but service after the sale is key because I am not techy in any way. I just enjoy it. Geek Squad definitely is the key to Best Buy products working for you. If you need help setting something up, installing something, troubleshooting, etc. they are there ready to help you however you need it. Bringing Geek Squad inside the BEST BUY business model was genius. Sets BEST BUY apart from every other electronics store. Get the three year deal. You will never look back and renew it every chance you get.

Decisions, decisions, decisions well overall I knew I had either a choice for my big purchase for Geek Squad assistant or for warranty for one year. Well I decided to get Geek Squad for several reasons. Here's a few of them Geek Squad is the foundation of me setting up my laptop. Before I have to worry about dropping it or having it get water spilled on it I feel I need definitely tech support much more times that I will need to worry about a warranty knock on wood! They really helped me coming out the gate to work with my laptop immediately! I'm very happy with the service I'm very happy on how fast they worked and their professionalism! This was definitely worth my money!

Geek squad is always a great service for anything you buy with Best Buy. If you get it on a device for $200 or less you basically can just exchange the faulty/damaged item and get a new one or credit. A little too high of a price in my opinion though for computers or other higher priced devices. $260 for 3 years is a little steep.

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.

The plan he was referring to was this one. It's a protection plan, not a replacement plan. It's worth it to some customers more than others, if you look at it as just spending an extra $300~ then obviously you wouldn't think it was worth it. But when you look at all the benefits you get with the plan it justifies the price a lot better

This was purchased for a HP laptop I have. Bare in mind it covers HARDWARE (screen hinge, keys breaking, the physical parts) not SOFTWARE. Long story short I did a fresh install of Windows 11 (yeah that’s a issue in itself) but for whatever reason they drivers for the Wi-Fi didn’t work, not allowing me to go online. Which is weird. Modern laptops no longer has a Ethernet port, so I brought the laptop to BestBuy. The gentleman was nice enough to download said drivers and all is fine. He really didn’t have to do that, as it’s not a hardware issue. But he did and I am grateful. No complaints.

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.