Customer Ratings & Reviews

Love my geek squad protection plan. I just bring in the item and it’s taken care of

This is a great product to have, it protects against viruses and threats. Haven't had any problems.

Excellent service that is a must when buying an electronic in case an accident may occur.

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

The accidental coverage makes life easy, with no worries about loosing money

I recommend that everyone purchase a plan when they purchase a laptop or phone as it always helped me out .

glad this came with the computer. I am not easy on computers with all the travel. this was an important add that came with the purchase

Great for large purchases. Help to keep your investment in electronics safe. A must have serive.

Haven’t used this yet! Praying I won’t need to. But great to have just in case.

Great product!!! It’s worth the money!!! I never get a produce without getting a protection plan.

Great service when i needed it very friendly and knowledgeable staff would recommend to anyone

Geek Squad is a great value to my peace of mind for any technical issues that may arise.

Have used the geek squad warranty a couple of times. No hassle to repair or replace items.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

I purchase geek squad with all my electronic purchases because I just might need it

You device depends on this warranty. Always buy this so you don’t freak out if you break your item

Worked perfectly set up was quick and easy Would definitely purchase again

I like the convenience of Geek Squad and feel better about knowing I have support if something goes awry!

Although it is not a very expensive computer, it is worth protecting the investment.