Customer Ratings & Reviews

purchased the protection plan, in case I need it for an unforeseen accident

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

So far so good. Luckily I haven’t had to use this yet, but seems like good coverage based on description

This is the first time I've sprung for the protection plan. I've heard good things from other users.

Always always get the best buy warranty. If you need it, its well worth it...

Easy repair. Or replace. When you call to repair. Always ready

I think this is great. Everything's covered, including my dog using it for a chew toy.

we ran over this with my truck and they said yup we can repair it

My laptop keyboard stop working so I bring it in for repair. I’m surprised that I got it back very quick.

It allowed me to get a replacement laptop when mine was damaged.

Great computer, I had a little water damage and they fixed it fast. Simple Process. I love the GEEK SQUAD!

The agents were very friendly and they were able to answer all of the questions I had regarding my laptops.

My chrome laptop works very good. No problems Easy to navigate. I would recommend it.

One of the best coverage u don’t need to deal with a third party used this plan for so many items

The best geek squad service offered! I recommend this to everyone and everyone’s computer

I always recommend that people buy their accidental warranty. Especially if you have little kids. These things pay for themselves.

Used geek squad for a laptop repair and the price was great and service was fast

Like the fact that I can buy a laptop and also buy a warranty that covers my computer entirely. If it can't be fixed, it is replaced.

Extremely capable laptop, but for the price it just isn't reasonable over the 3070 variant. Would recommend if price isn’t a factor .

I’m telling you, always buy the warranty whenever you buy electronic products.