Customer Ratings & Reviews

Haven’t had to use it. But worth the money to protect my merchandise

Geek squad was always amazing. Huge help with setting everything up.

If you need an extended warranty worry not. Geek squad gots you.

Everything that I’ve had a problem with on my devices geek squad has handled it properly

very good service. im a happy customer. I will recommend to others.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Have yet to use this but hopefully won't have to. Would update upon use.

My experience with geek squad protection plans is two thumbs up!

Never skip out on purchasing this...you’ll have no worries afterwards

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hope i never have to use the service, but for the cost it’s silly not to get it.

Depending on which representative you speak to different information is given. For example when buying the product they stated if the product could not be replaced by the estimated time then they would give a store credit for the market value of the product. But when the date came by they stated they have 30 extra days to get the product repaired. Been waiting about 3+ weeks and no estimated time can be established when I will be getting the product or replacement back. Second time I run into this issue at 2 different Best Buy’s.

I have much less stress knowing that I have Geek Squad Accidental Protection, obtained at a reasonable cost.

Haven't had to use it yet, but good to know I have it just in case.

always buy geek squad you will not be disappointed

Always get the plan. You'll be glad that you did!

good buy good buy good buy good buy good buy good buy

Agents always helpful with any questions or concerns.

Great price for the service. Awesome customer service

They’re the best. Professional and customer service is A1.