Customer Ratings & Reviews

Comforting knowing there is always a solution for any computer problem

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

I saved so much on the laptop because my salesman directed me to a lower-priced model with more features that I thought the additional warranty would be worthwhile. It will take a few years before I can review its usefulness.

Protección garantizada en cualquier momento o circunstancia

The geek squad was very polite and professional and made it easy to follow instructions for what I needed. I was having a hard time downloading the antivirus and they gave me step by step how to do it.

Awful experience. Was told by an agent that I would get a price match. Agent disconnected after I paid full price prior to the refund. Contacted BB after, told again the price match would be done. Someone later emailed me from bb saying that they would not price match after all. Order was never shipped and yet to get a refund.

I love the protection this team provides for any item I buy. They definitely guarantee repair of the items from what I see and they make sure you leave happy.

Great service, helped fix my issue quick. Really helpful

Recommend purchasing the added protection and access to the Geek Squad expertise.

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

So far, so good. This Lenovo IdeaPad is lightweight and serves my needs,

I love Best Buy Geek Squad! Other stores when you pay for their protection you have no idea what you are getting but with Best Buy Geek Squad you not only get protection for your device but you have access to a team of dedicated folks that care about your issue and want to help you with any questions you have with your device! Definitely a repeat customer and will continue to be!

I love these Geek Squad protection plans! While I have not needed it for my recent laptop purchase, I used it when I had to replace my 50-inch" plasma TV. No quibble return and I was able to replace my old TV with a newer and larger model. This is definitely a good plan for the more expensive purchases.

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

So nice to know its there if I need it. I have it ready in case.

They've been the best for years, as they've always gone out of their way to get my circumstance straightened out. TY So much BB GS

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

I’ve never had issue when product had issue… they either replace or fix no problem

Whenever you buy a laptop, getting an extended warranty is a must. You're moving this expensive piece of equipment around and anything can happen. I've had to bring my laptop in twice, and twice Geek Squad had fixed my machine efficiently and effectively. Really glad I purchased it, will absolutely do it again.

I haven't had to use this service for this device. I have however had to use them in the past & they are excellent. They are more than helpful, very polite, professional and get the job done. They have helped me several times with very different problems & are the best.