Customer Ratings & Reviews

Haven’t had to use the Geek Squad and hopefully don’t have to, but at ease knowing they are there for us

Its good to have incase of the situation wat ever they mite be better some than nonee

This computer i bought is great. I had issues with it after accidently dropping it. They resolved my issue here in Duluth Minnesota USA and i have an awesome and amazing product as if nothing ever happened!!

I always get the accidental warranty when it comes to something that is over 500 dollars. Best Buy has replaced many things I have spilled on and various tablets I have broken over the years.

I always get the Best Buy warranty for expensive purchases. They honor what they say they are going to cover and as a matter of fact there have been quite a few instances that I had my products replaced with a NEW product instead of repairs (easier to replace than repair).

Explained the plans to us with perfection and was very courteous

Geek Squad has always been there to help me whenever I called them They have been very thorough and explained the problem Definitely recommend

Washer, dryer, laptops for me and my grands awesome

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

I would recommend purchasing a protection plan when offered. You never know when issues will arise and it does save you money. I purchased the plan for my laptop and it saved me from having to buy another power cord.

Geek Squad protection is always a must with my purchases. Never know when something could happen. Service is always professional, prompt, and thorough. Highly recommend! And, the Total Tech Support is wonderful!

A mist if you have a lot of hazzard environment such as kids, animals or even people who don't pay attention to equipments surrounding's.

VERY helpful ! ! ! Had some sort of issue where my Chromebook just went dead. Repaired very quickly and been great since:)

I went in for a consultation for my laptop. The agents were very knowledgeable and helpful. They quickly determined that I needed to have my pc shipped out. I was quickly notified when it came back in!

Agent was able to resolve initial 3rd party security protection loading.

They have your back when you run into accidental damaged. They always try to resolve your issue without playing 100 questions and the staff has great customer service.

Totally worth it. Gotta keep the things we live protected. 5 stars

They just work! I'd definitely recommend getting it for the first year at least.

Amazing , if anything happened to my lap top I can bring it in best buy and the gear squad takes care of the issue

Highly recommend, a bit pricey. However, you never know when you will need to really use it.