Customer Ratings & Reviews

Im very greatful i got the protection warrenty as well. You never know when accidents will happen. It covers malfunction hardware, spills, broken screens, drops and if it gets lost.

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

Purchased the 3 year accidental damage plan due to granddaughter using the Chromebook for school work and you never know what might happen to electronics. At least with the coverage, you have some help if an accident does happen and damages the computer.

I have always purchased Geek squad protection on every laptop I have ever purchased at Best buy and there have been many as all of us in the family use them and buy new ones every year to couple years. I have had to use the protection several times and was extremely happy with the service.

I love beat buy best quality for the right price..

The protection plans are always the best thing to get. Has saved me more times then i want to admit.

I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!

It's great to know that I have Geek Squad protection, they are reliable and excellent at what they do. Was definitely worth getting this 2 year warranty because I know they have my back for any product I purchase with warranty.

[Employee of bestbuy] Very helpful when my washer was throwing codes. replaced a few parts then offered to replace the whole washer

We did not need to use these services for this product, but I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

I have only had to use the geek squad service a couple of times and they are very helpful, friendly and knowledgeable

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

Never liked Dell until now best decision I could have made I love this laptop.

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

Love having the geek squad! Everything I open from Best Buy, is covered by geek squad, they go above & beyond to help in any situation that may arise.

They have your back when you run into accidental damaged. They always try to resolve your issue without playing 100 questions and the staff has great customer service.

Always count them in. Great service. I get them on all my products.

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.