Customer Ratings & Reviews

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Have had to take advantage of this warranty before. The process was easy.

Best stuff to buy and in best buy in laredo great customer service

I hope I dont have to find out just how good this is.

Tech support from this people is a game changer is a must have service

Love geeksquad, if it breaks it can become fixed or replaced

Geek squad is always good to have I would definitely recommend

This helps ease my mind. Products are not made as well anymore

Can’t go wrong with Geek squad protection. Now I feel more comfortable with purchasing such an expensive item

great purchase very useful for pc especially with kids

This is needed insurance in case the laptop or its battery fails

a must have, no worries about your high end equipment. peace of mind

Perfect product Cannot imagine my life without it

They were great help for any problems with my computers

Geek squad protection all the time for my bestbuy device purchase.

I never used it my computer is still running fine it’s been 2 years now

It's the Geek Squad. Always a piece of mind when needing repairs.

Just in case my laptop messes up had to get this insurance on it

since i never know what may happen, im glad im now protected. no need to feel like im walking on eggs

Haven't had to use yet and hope don't. But got it just in case.