Customer Ratings & Reviews

Got this accidental protection for my laptops and it is great.

This additional item came in handy when I used it.Made the product worth purchasing

Good for the unexpected. great for slips and falls

Covers a lot if something happens. Would recommend.

They are very helpful and informative tgfh tv gfguffg ugh uggy

I'm loyal best buy consumer have brought many of electronics and supplies for many years

DO NOT get best buy protection! I would actually advise to NOT even make a purchase at best buy. I spent nearly $4000 for a tv, a laptop, and protection for both. There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

A must have with a laptop from best buy protection

Hope I don't need the help. But bought a protective package for my kids college computer

I am very very pleased with this new product. I know I can count on Best Buy when needed.

The geek squad helped me sync my new computer to my new computer

Having protection for college student us essential just in case some thing go wrong

Peace of mind for this parent! College bound kid!!

We have been VERY DISAPPOINTED with this service and will never purchase it again. My son has a computer that we got the 3-year protection plan on. My son was having issues with the computer; so he called to set up an appointment with Geek Squad. The Geek Squad told him that his problem was not their problem; as they said that it sounded like a software issue, and he would be charged a diagnostic fee for them to look at it. My son called a competitor and was told to bring it in for a diagnostic look for half the price. They diagnosed the issue to be a hardware issue; so after paying a diagnostic fee, my son had to bring the computer back to Geek Squad to get fixed. Maybe they should have looked at it in the first place without charging a fee to see if it was their problem or not?

Geek Squad recommendation on Operating System Software was spot on & saved me money.

Wonderful warranty and coverage of product! Always get warranty!

Like the idea of having geek squad have you back ,

there are always there to listen to you and ready to getting the problem solved asap

Hopefully it's worth the cost, should be, spent $300 on it.

For years I have solely bought computers for myself and my family at Best Buy (well over a dozen) thinking I was purchasing good support. I have always purchased the extended warranty because I thought for $330 I was getting good protection. I just used it for the first time and now understand how little they will do for a longstanding customer. My computer did an update and got stuck. They did a diagnostic and said nothing is wrong with the hardware - goodbye. It is up to me to figure out how to get it going again. Wow! Not only will I never buy another warranty from Best Buy, but I will never buy another product from Best Buy. My illusion of the service the provide is gone.