Customer Ratings & Reviews

It is a good option for a basic laptop. Good starter laptop

I honestly should’ve known better not to but this protection for my laptop. If you take care of your electronics and know that you won’t break it in any accidental way, don’t let them convince you with their whole “better safe that sorry” talk. If you’re worried about any long term defects down the road, register the manufacturer warranty. Only buy it if you know you are prone to breaking your electronics and don’t take proper care of it at all.

I purchased this protection for my Dell laptop purchase. I used it last year when my trackpad failed. They fixed one problem but created another problem when I could not cut & pace. I had to use this service again. Point being. They should check their work before returning the device as fixed.

Kind of irritated I bought two years of this protection when ASUS provides damage and spill protection free for the first year.

I bought 3 chromebooks and 3 warrantys on line in November. We live in a remote area and the closest best buy is 3 hours away. One of the hinges broke on the chromebook and I was told the only way it could be fixed is if I bring it to the store. I bought it online because I do not live near a store. So basically I bought 3 warrantys totalling a little over 130 dollars and they do me no good unless I drive 6 hours round trip to drop of the chrome book. Biggest joke ever will never shop best buy again.

They are good at trying to figure out and fix things. I bought the wrong thing, but have used it several times and feel good value for price.

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

Although I didn’t use the geek squad service l, it can be beneficial to those that run into technical problems often.

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

I was happy when I bay the laptop but just two week later after pass one year of warranty my computer start with problems

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

Dropped chromebook off at our local store for repair. We had it sent to a store near my daughters college for pickup once fixed. Only worked for a little while after and then was never able to turn on again. We were told we are now outside of warranty. Purchased 08/2018 and had a 2 yr accidental protection.

We failed to get help when we had difficulty in installation of a software. I hope I do not have any problem if my computer malfunctions.

Waste of money! Had to make numerous long phone calls to get this refunded after 2 months! Finally when approved, had to go to the store to get the refund and the representative at the counter was extremely rude! Told me the insurance was used up because the cost was higher than the premium. I asked what if it had been repaired and he just shrugged his shoulders and told me there is a supply chain shortage, haven't you heard about all the ships waiting to off load their merchandise? There's a shortage so we can't help you. You're lucky we are giving your money back! Unbelievable! Where was this guy trained?

Meh. My milkshake brings all the boys to the yard.

cancelled this as 2 years was going to cost me $189. that is almost the price I paid for the laptop. they will let you cancel but the refund took an entire 10 business days.

Worked ok for when i needed it. Good investment. ssok.

I haven't had to use it yet, but it does offer peace of mind.

Didnt work out for me. Damages on computer weee higher than the cost of inaurance