Customer Ratings & Reviews

I am delighted with each interaction with the geek squad. I have been using this service for over seven years, and it is worth the money.

Great service!!!!!! They helped me out so much when I came by.

This laptop had 2 things I wanted, a touch screen and 17 inches. I need the large screen because as I have gotten older it is harder to see a small screen. On the other hand I may return this computer because with the silver keyboard I can't see the letters very well and it bothers me.

I got this to protect my son’s laptop. It stopped working in the 2nd year and took it in to Geek Squad. They tried repairing it. Then when it was damaged, we got back money towards buying a replacement.

dm bestbuy to choose a specific country or city via additional parameters in the username.

My wife bought me this computer and I have to say... It is blazing fast. I absolutely love it.

Very disappointed that best buy clearly shows an image of the laptop having a fingerprint reader but it clearly does not have one. This was a major reason for me buying this one over another one that I had looked at. Otherwise the laptop works fine. Trackpad is somewhat cheap feeling. Overall satisfied with the laptop less 1 star for the trackpad and another for the product being mis-represented by best buy. Product should be taken down from the site until the images provide an accurate representation of the product you are buying.

Nothing happen but it always good to have a protection plan

Policy as described, didnt need it but it was good assurance

Exactly what I was looking for, laptop came looking as good as new. Perfect for my business tasks. I would recommend this product.

This was a great buy I already have a gaming PC and don't game on this but there is a new Razer blade with a GTX 1650 and I'll advise everyone to buy that but I still have my MX150 and for what I do play on this it's serviceable and work well. But just buy the GTX 1650 model. And when I first bought this the speaker starting beeping day in and day out even when it was off.

Great gaming laptop or office user laptop to work from home. The fans is a little loud on chill mode. Got it up and running in 10 minutes. After removing all the bloatware, it's a super fast laptop.

My laptop's screen got accidentally cracked, and thanks to the Geek Squad protection plan I purchased, I got my laptop fixed at no cost at all. The Geek Squad was fast, efficient, and as promised, delivered a fully fixed laptop.

HP laptop works good got it in 2020 and still using it.

Awesome opportunity to get a great service to cover you device from any damages.

I'm using this laptop for personal use. It has a good capacity for my information and the quality is good.

Overall solid device, wish the backlight was a bit brighter but other than that no real complaints. Super high quality, great screen resolution and supper fast. The 8gb RAM in this thing is great.

Very helpful and friendly. Explained everything that was going on.

Very good quality, performance and easy to navigate. Especially fir a refurbished item!

Computer works well. The power cord keeps disconnecting from the power pack.