Customer Ratings & Reviews

I purchased this laptop online and received it on August 23, 2023. By September 10, 2023, the left cooling fan was making a sound similar to a paper shredder. It is more than likely a bearing going out in the fan but there is no way to verify it without taking it into a store. The nearest store for me is an hour away and while I want my computer to work, it would be easier for me to replace the fan myself. The chat support on Best Buy's website is worthless as they only were willing to start with pointing me to the online appointment scheduling dashboard and offering no other options. The parts should not be breaking within the first 30 days. If a laptop has faulty components, the device should be replaced instead of making the customer drive it an hour to get fixed.

The laptop is great the display is amazing and the build quality is excellent.

I needed a new computer not only for gaming, but also for creating media on the go. It's getting the job done and that's good enough for me.

i use honey and i got it for $906 this is the best smaller laptop for traveling

It's better to have and not need, than to need and not have!

good user experiences at this low price. Recommended for budget purchase.

What a piece of garbage. Once again, I tried an Asus PC and once again it's been nothing but problems. I've already had numerous issues with WIFI disconnecting and other 'gremlins'. I took this back to Geek Squad over a month ago and they 'fixed it' - there were no hardware or other issues. Right! Just this morning I had a BSOD that state Watchdog error. Look this up...go ahead it's a CPU/processor error issue. Guess the hardware was just fine huh? I will NOT buy another Asus, and I'm debating on whether to use BestBuy and Geek Squad again, normally I have great service, but I just want my money back or store credit - I can't even use this laptop - it was for work. What a waste!

I haven't used it yet but when I do i hope I'm fully covered.

The best they are able trusted guys i love to buy the stuff from best buy

great customer service & always friendly and helpful

Laptop seems fast and capable, Shipped from BBY to my house, requiring a signature.... was left on my doorstep, indicating that I signed for it, I was at work, imagine the Horror seeing the tracking number and it showing Delivered and signed for..... Opening the Laptop everything seemed ok, Sound seemed off. Further inspection indicated the right speaker was dead. Preformed all the updates, Windows and from the manufacturer, issue persist. Bluetooth audio worked good, so did plugging in Headphones. Checked settings in Bios and Windows. It uses a non UEFI bios, which is a bit weird for a new laptop. Restored the system to factory Settings, but the issue remained I will have to return the defective Device Other than the speaker, the system is built well, packaged, securely and seems like a nice laptop. The fan is really loud under load, and the built in Control Software was annoying, but I didn't really customize it.

nice computer for school! Useing for gaming and learning

My experience with geek squads protection was that my tv arrived in poor shape with bad pixels and tons of problems but they said I had to go through the manufacturers warranty for a full year. the manufatuer was unable to help and so I had a dead tv for a full year before the geek squad protection kicked in. they were able to fix my tv at that point but really, what a waste and loss. it’s really not worth the fuss or hassle. i haven’t wasted money on the protection since then.

Wide-screen, IPS. Wide, okay for watching videos, I would have proffered something taller and less wide. Nice resolution, IPS. Only 4GB RAM, not able to extend to more. Not really usable for Windows 10, and barely usable for Linux. Otherwise decent hardware, Kingston SSD, Intel WiFi card. Works fine with Manjaro Linux. I would have liked to be able to use 8GB memory and a taller display.

This is a great computer, I like the keyboard. The only bad thing is the battery is not very good.

it works perfectly and is exactly what I was looking for, for uni

Great service at best buy ive spent lots of money.

The laptop was a great gift for my dad. He love using it

this computer is premium that's why I recommend it. five 5

I've had this laptop only a few days. This device is very slow, but I was attempting to deal with it in order to do my work. The first issue I noticed was after setup and downloading windows updates. Selecting "update and restart" and the device never restarts; it just stays off. Next it froze up on me and I had to do a hard reset to force shutdown and restart. Earlier today I had a hard time getting it to turn on from cold start. It was significantly delayed. I just ordered a device directly from one of the big names. I'm returning this device.