Customer Ratings & Reviews

I made the best decision when I went into Best Buy to update and purchase my new devices. Each and every one of the Geek Squad that I spoke with and asked questions were knowledgeable, professional and patient. No matter how many times I asked a question for clarification they provided me with answers that I could understand along with numerous suggestions. I will never go anywhere else to purchase any technology! Keep up the tremendous work!!

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

Geek Squad has always been extremely helpful and friendly. They don't make me feel dumb when helping me with things that I'm sure are simple to them and that's appreciated.

Glad I purchased this. I'm very happy with my decision

Have used thisbin the past geek squad has always came thorugh for me!

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Always friendly and helpful! I don’t feel like they’re just trying to sell me something, but actually trying to help me find a product that fits my needs.

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

I wasn't very tech savvy at the time of purchase. I went in for help with the Geek squad because I couldn't figure out why the keyboard and mouse wouldn't work lol. It was a quick fix by just putting the batteries in (I felt so dumb lol)... anywho, Thanks so much Geek Squad!

Great and fast service. In and out service and great explanation.

always super helpful, feels good to know i dont have to worry when i have issues

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

Like any type of insurance, you only get your money's worth if your product actually breaks and you need to use it. In my case, my laptop did break and they fixed everything for free. Had I not had the service plan, it would have probably been too expensive to bother fixing at all. Very glad I had it.

I haven't had to use it yet but I'm sure I can depend on them when it comes around like I did in the past.

Great service. Responsive. Attended to all my service needs.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

In the past my laptop was damaged and there was nothing I could do. I knew that I needed to add geek squad protection this time. They have great customer service and someone is always able to give me an answer I am looking for in order to solve my solution.

They are the best at what they do thank you Greek squad

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c