Customer Ratings & Reviews

Best Buy honors the warranty without questions asked. My son had an ASUS gaming computer that had a problem with the battery. They were not able to fix computer so they refunded the total amount we paid so he could purchase a new computer.

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Not much to say, it’s a warranty. It does what it supposed to.

3 years is the best deal and protects my computer from accidental damage.

I can always depend on the Geek Squad to answer any questions I have about my devices. They are extremely knowledgeable, patient, and explain things so I can understand things. Being able to make appointments online is very convenient.

bought this for coverage on my granddaughters chrome book and it came in very handy when she cracked the screen....repairs were done with no additional cost in about 2 weeks

I have not had to use the Geek Squad services yet, however, from experiences of my other family members using them, they are very nice and can solve a variety of issues

What a relief knowing that if anything happens to my computer, Best Buy has my l back. Good value for what you potentially get with this service.

There is nothing i dont like about this laptop. Fast powerful and easy to use.

I bought this extra care package with the computer for two years just in case my sons damage it

It's wise to protect your device. We never know what can happened.

my computer unfortunately had some fan issues but i took it to geek sqaud and got it fixed took a while but job well done

I haven’t used the Geek Squad for my brand new laptop. I have used Geek Squad previously on other electronics. Best service and very knowledgeable crew. I always will buy extra protection on my electronics.

Always helps when I have a problem I can’t figure out. Super friendly and always fast and helpful

The geek squad is super helpful and informative they knew the answers to all my questions.

This is a peace of mind knowing that Best Buy stands behind the products I purchase there.

Geek Squad set up my new computer to run smoothly and they help me when I am in trouble with computer. Thanks to Serina, Danny and Jerry( especially Jerry's great patience).

Excellent service the team were amazing and fixed my issue in an extreme timely manner

Within 30 days of purchase my college student spilled water in her backpack and fried the laptop. She took it to Best Buy and within one week Best Buy replaced the laptop with the identical product. A real lifesaver for my college freshman!

My boys at the Diberville MS geek squad always do the best work. I've never had any complaints. The year package depends on the individual person. I personally got this one due to my own laptop situation.