Customer Ratings & Reviews

Protecting an expensive investment is always key. Geek squad is pretty good at fixing issues though they take a long time and tend to send your item out than fix it in house. If they send it out your best bet is to buy a loaner pc and return it after lol cause man does it take awhile.

The best alternative is to buy the warranty and protect the equipment

My brother spilled juice on my laptop and geek squad did the best they could to fix it thanks to geek squad.If I didn’t have geek squad I would’ve had to buy a whole new laptop.

It's always good to have the reassurance that geek squad has your back

Always but with all appliances and electronics. Ive had to use it once nad it paid off.

Because of this insurance is the reason why I get most of my stuff from Best Buy this insurance is very excellent and no hassles with filing a claim because you take it straight into Best Buy any local Best Buy or any Best Buy you want to go to and they will take care of you

This agreement was purchased at the same time has the Surface Laptop since it is reliable. To date, it has not been used. However, the confidence and reliability in this agreement created less stress at the time of this investment.

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

If you want to save your devices from damage this is for you.

I had to bring my computer in to get fixed and everyone was very nice and accommodating. There were some communication issues about my computer getting to the service center and it took than I was told. But everyone was super nice at the store. And I was able to get a new computer with no issues.

Geek squad is very good to use for ur protection on ur computer

When I first bought my computer I was told about this service and I agreed. I thought I was covered under this plan until I discovered I was set up with The Geek squad total tech support plan that did not have accidental coverage. Not until I took my computer in for repair and was told I was not covered for repair. I had to pay a nonrefundable $85 to be shipped, and told I needed a new mother board for the cost of $600.00. Some of the associates that work in the store do not know their own policies and services well and should be coached on products and what they cover. Its too late to cancel the total Geek squad protection plan because it auto renews annually. I now have the accidental coverage plan after the total loss of my first computer and misrepresentation of the product that was sold to me.

I bought this plan for my HP laptop. Just 3 months later my touch screen was damaged beyond repair. The Geek Squad protection plan provided me a gift card in the amount of the purchase price to buy a replacement laptop! Yes, I bought another Protection Plan for my new laptop.

I received amazing service when purchasing a laptop for work. The associate was both knowledgeable and helpful. 10 out of 10 would purchase again.

We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

Buying this 3 year accident protection plan is a game changer and it will protect my purchased electronic device

So glad the associate talked me into buying this. My daughter step on my laptop by mistake and it was fixed completed with no problems and no extra cost. Truly a life save

The agents were able to help me replace a new pc with another. The first one I purchased had Windows S and I could not load apps. Once the exchange, they switched my Microsoft Home and Office over. I am not sure how, but all 3 uses were used up though. It took overnight to finish the job, but it was finished by noon the next day. The wait seems long sometimes.

I have used this insurance for my past 3 laptops, and I have enjoyed the customer service and the quick response to get my laptop fixed.

So far, so good. This Lenovo IdeaPad is lightweight and serves my needs,