Customer Ratings & Reviews

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

Better to be safe than sorry! Am I right? Great price for protection plan!

Have used thisbin the past geek squad has always came thorugh for me!

Amazing device. Does everything I need it to and more! Would never buy another brand after owning this. definitely RECCOMEND!

Is a super important tool for the computer. At the moment not have to use.

I haven't had to use them yet with this but in the epast great experience

Answered all the questions that I needed answers to very informative. Thank you very much.

Speed, capacity and color are awesome. Pretty light laptop.

A very nice peace of mind when you can ensure that no matter what happens to your devices that Geek Squad has it covered.

I brought in a laptop with a BSOD. They talked shop very easily with me and were quite professional. They did nothing wihtout consultoing me about my case.

The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

The Geek Squad set up the tv quickly and efficiently. They adequately answered my questions. I have not needed to use this accident coverage so far, but I am glad to know I have it in case I would need it.

It's a very good have geek squad Iile geek squad.

Have not had to use it yet but pleased with the purchase.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Adding geek squad support was easy. My experiences in the past for service have also been good.

Great and fast service. In and out service and great explanation.

I got on my daughters laptop before she left for school. About a year or so after having the laptop her fan went bad, Was easy to make an appointment to have assessed, they had to send the laptop out for repair. They kept us informed of the status every step of the way. She had t had any issues since getting it back. Can’t imagine what it would have cost if I didn’t have the coverage!

Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!