Customer Ratings & Reviews

The Geek Squad! Nothing else needs to be said. Their reputation says it all. I have worked with them in the past and they are awesome!

Helped me get all set up the and service was priceless geek was professional and knowledgeable and was such a great help! A+ #1

Its quick and easy to use just sign in with your email and you are good to go.

I work in electronics. Since 1980. I never used to get extended warranties, as I can almost always fix something myself, assuming it would even break. Dirty contacts and cold solder joints years ago, to replacing BGA system-on-a-chip today. But in the last 10 years or so, the mass production of low-power devices means that power surges, manufacturing imperfections, and even the occasional drop (!) makes it much more likely to need to repair something, and that takes time, parts, and setting-up the workstation for micro-repair. There are rarely enough hours in a week to get scheduled things done, much less unscheduled. The 3 times I've used Geek Squad in the last decade were easy, helpful, and just a big time saver. I seriously consider it now on most big-ticket (and even 'medium' ticket) purchases. The coverage is also usually superior to other coverages, such as credit card or other third-party service.

It's there if needed. Didn't have to use it , but the geek squad is there

Excellent laptop. We've bought dozens of Chromebooks in the past year and this has been a crowd favorite, especially from previous Windows users.

Great service definitely recommend getting protection

Great color shade choices. Great Basic working Laptop!

Even though I did not use the protection. Still was happy to know I had it

This computer has been awesome. I have had it for 4.5 years at this point and it runs super fast. Plays pretty much any game I want with mid settings. After I updated the ram to 64 GB it runs on max settings with zero issues. It can get pretty hot so make sure the ports are clear. Additionally it should be opened up and cleaned at least once a year. Only issue is you need a giant bag to carry it around.

Great service, friendly employees as well as knowledgeable.

They have been there to help out when something happens. Quick response and know the issues.

Amazing machine. I like it a lot more than expected. When I first unboxed it the backlit keyboard had some keys lit while others were off. After a bios update and windows update the problem resolved itself and everything works. Afterwards, I ran a timespy benchmark to validate the 115 watt 3070 GPU and it is in fact a beast. I scored 10,935 with the GPU and 9700 with the processor. I was simply blown away. This is near desktop performance. On top of that the LED light bar is pretty cool when have it chilling lid closed. The keyboard and trackpad are both solid. I've tried the G15 zephryus and G15 TUF with a 3070. TUF was the slowest, the zephryus has a garbage speakers and soldered ram which bothered me. This seems to be heavier, but believe me its not that noticeable. Personally, I have this docked most of the time as it displays content on my external monitor.

For Laptops, this is a MUST. The protection plan is the best in the industry.

Excellent picture quality and color. Screen is very clearN

I have had this since 2020! I love the benefits of having it!

Laptop is high quality and got it for a great sale price

Prefect ! Great choice Fit perfectly ! I would recommend

For the price the laptop does very good. I've got it running for right now minecraft at full settings and FOV and the laptop easily pushes 144 frames. Pros - Newer generation GPU with a 12th gen i5. Fast responses in games and in workloads. Great looking 1080p screen. Cons - Speakers are pretty terrible, plan to use headphones. The 4060 is basically a 3060, not much difference in computing power, power draw, clock speeds, or really anything else. Summary - better than average computer that if you get for roughly 1200 dollars is a good deal. Any more spent on it means you're getting scammed.

I wouldn’t recommend this protection plan based on my experience. I purchased it expecting peace of mind, but when I actually needed to use it, I was told my items weren’t covered or that the repair wasn’t worth it. I had both a TV with a cracked screen and a laptop with accidental damage, and in both cases I was basically advised to replace the items instead of having them fixed. That defeats the purpose of paying extra for protection. It may work in some situations, but for accidental damage claims, it didn’t deliver for me. I’d suggest carefully reviewing what’s actually covered before purchasing.