Customer Ratings & Reviews

Purchase process was simple. Joy Systems packaged the product in was that was so protected there was no way for the laptop to break during transit. Laptop arrived 1 day prior to what Best Buy's website said.

Got the help we needed, when we needed it. Easy in store service.

this laptop is really cool. Downside is its 1080p. It took some adjusting for me to get used to the less sharper visuals. Asides that, this laptop is amazingly fast. i was skeptical about rtx 4050 but it blows the 3050 away. HP could have done better with the chassis.

I am very good at breaking the laptops I get within the warrenty. Because of my bad luck I always buy the warranty. Geek squad is very easy to work with and so far, I have never had any problems getting a replacement or fix when one was required. Plus unlike many other warranties, this one covers screen damage and anything else that might happen to it.

Excellent for my needs! Perfect size and weight! Great for school and work from home!

I love everything about my refurbished laptop! Thank you Best Buy and Joysystems for refurbishing it. The price the graphics and the speed all are excellent!

Make sure you save up to get this service I couldn’t be happier it is more than worth what I paid. Best Buy geek squad is extremely helpful, efficient and quick. A have not purchased this in the past and have dropped or broken items I purchased and basically threw my money down the drain. But with the coverage I have already saved more than what I paid.

This is the one. I am into photography and video at amateur level and this laptop has a very nice display, higher than 4k and OLED, what else you need! It does not get overly hot as mentioned in some review. To me it's just what I needed it.

Great equipment, fast, looks great. Lenovo makes good stuff, this is my 2nd chromebook and there both great. the chromebook plus are even better. I'll never go back to windows again.

The GS fixed the damaged laptop case after a drop, and it looks brand new; they did have to send it off for repair, and it took about two weeks but they sent texts, and you can check on the status online, which is excellent.

The services through the website are very convenient and faster. You can compare prices with other websites. I'm very satisfied.

Great laptop for gaming but the only thing is the better is absolutely garbage. Also gets a little hot so u should buy a cooling fan that the laptop sits on. Other than that’s it’s a great laptop.

Note that I bought this when it was $400 off and I believe even still that price is way too much to ask for this laptop. Don't get me wrong it's a really good gaming laptop and can run almost anything but that's what I expect at the very least - but it's not extravagant. Sometimes (more often than I'd like) there are glitches in game. The laptop has render to catch up. I have purchased a $500 I buy power gaming computer in the past and it is exactly equivalent when playing games. Hogwarts Legacy cannot run completely smoothly on this laptop. If I would have paid the full price which is around $2,000 I would have been furious and probably would have tried to return this laptop. However I'm glad that I have it and it's the best PC I own but it's not worth $1,600. I could have gotten an off-brand that would blow this out of the water for $300 cheaper probably.

Got this laptop to replace a 12 year old Sony driving a dragonfly DAC for our audio. I plan to buy 2 more for streaming. Seems much better for the price than specialized devices. Lack of bloatware is a plus. I've been through this process twice.. It keeps wanting me to say something about Geek Squad which I've never used.

My laptop had a broken corner and they were able to repair it fairly quickly l. No hassle just had to make an appointment.

Bought it as a Christmas gift for my 11 year old with ASD loves it. Didn’t get a MacBook because it wasn’t realistic for us and her needs. Basically a two in one for her. Love it

Glad I had this! I never used them but definitely feels better knowing you have someone that will take care of you tech.

Sweet upgradeable machine! Its fast out of the box. It has an empty SODIMM expansion port to make it easy (and cheap) to go to 16 gigs. It can handle up to 2, 32gb SODIMMS. It also has a spare SATA 2.5" drive bay and connectors. For ~$100 I added a 1 terabyte SATA SSD drive.

I believe i made the right decision in getting this laptop after reading a few reviews from several websites. Good laptop in terms of design, look, speed and interface. I was quite nervous when choosing between different brands, and the models. But I always trusted Dell and its gaming series laptops. Not accidental hangups

I’m not sure what this covers. Everytime I have an issue they keep telling me I have to purchase more protection. So what does this cover?