Customer Ratings & Reviews

My laptop's screen got accidentally cracked, and thanks to the Geek Squad protection plan I purchased, I got my laptop fixed at no cost at all. The Geek Squad was fast, efficient, and as promised, delivered a fully fixed laptop.

Big help.......,..... ............................

Very disappointed that best buy clearly shows an image of the laptop having a fingerprint reader but it clearly does not have one. This was a major reason for me buying this one over another one that I had looked at. Otherwise the laptop works fine. Trackpad is somewhat cheap feeling. Overall satisfied with the laptop less 1 star for the trackpad and another for the product being mis-represented by best buy. Product should be taken down from the site until the images provide an accurate representation of the product you are buying.

Great service!!!!!! They helped me out so much when I came by.

Exactly what I was looking for, laptop came looking as good as new. Perfect for my business tasks. I would recommend this product.

dm bestbuy to choose a specific country or city via additional parameters in the username.

My wife bought me this computer and I have to say... It is blazing fast. I absolutely love it.

Nothing happen but it always good to have a protection plan

Policy as described, didnt need it but it was good assurance

Overall solid device, wish the backlight was a bit brighter but other than that no real complaints. Super high quality, great screen resolution and supper fast. The 8gb RAM in this thing is great.

I'm using this laptop for personal use. It has a good capacity for my information and the quality is good.

HP laptop works good got it in 2020 and still using it.

Very good quality, performance and easy to navigate. Especially fir a refurbished item!

Very helpful and friendly. Explained everything that was going on.

Geek squad warranty isn’t a good thing to buy.. I Paid $2,000 for my LG tv and within a year it started to have issues..I bought a $300 warranty from geeksquad and couldn’t get ahold of anyone and when I did they made a appointment to come out and nobody came out.I lost a days work pay and then I had to contact LG cause I still was under the 1 year manufacturer warranty thank god.. LG sent someone out and Geek squad didn’t help at all.I wasted $300 on a warranty.Not to mention when you get a new device it comes with a warranty automatically for a year.If you buy a product and then get a year geek squad warranty they just send back to manufacture cause it’s still under warranty..So what’s the point on there warranty? I could see a year after the manufacture warranty is done but at this point there profiting off people feeding them this BS.. If I buy a new product and it has issues within a year and I pay for a warranty I should get a new one and not have to go through hoops or have some guy opening up my new product and leaving 3 screws out of it.The feeling of paying over $500 for a device and then within a year having to have it opened up and replaced leave a uncomfortable feeling in your head.

This is one of the greatest laptops I've ever seen! It's got a great look to it, and the fluidity of the device itself is beyond most others I've used. Definitely a high-quality device indeed!

Great Laptop! Light and very compact! Great price absolutely love it! Got the Geek squad protection like i always do on all my products and only used it once!

Great option, thank you! I appreciate your work and patience and support, nice job.

JoySystems did a great job refurbishing the lap top i purchased this week from Best Buy. I will definitely i refurbished again!

I love my touch screen laptop. It’s also a flip top. The salesman who helped me was very thorough. He showed me all the characteristics of the laptop. I buy all my electronics including TV’s at Best buy.