Customer Ratings & Reviews

Very happy with the Geek Squad service. I buy many items at Best Buy, SE 82nd Avenue, Portland, OR and most every item I get Geek Squad service. The service is great. Thanks to Best Buy and Geek Squad for providing excellent service.

The guys are really helpful and I appreciate the effort they make to help rectify even the smallest issue. There are no silly questions as far as the Greenville, SC team is concerned. Appreciate what they do. So far very satisfied.

Warranty works great, but disappointed when the cracked laptop screen could not be replaced and we received a store credit, which would have been fine, except to replace the laptop with the same spec was now $400 more for the laptop and more expensive to repurchase the coverage.

I have yet to need to use my warrenty but if I do I have confidence Geek Squad will make good on there end.

Geek squad did a data transfer. But forgot to put in my SIM card from my old phone into my new phone. So I had to make another trip back into the store.

This laptop is very easy for setup. I love this laptop. I use it for my DJ business

I am a small business owner so I always protect my computers with Geek squad. It allows me to not worry for 2 years about accidents or tech problems. Makes budgeting a lot easier and the repairs/replacements are no hassle.

It's a very good service and easy to use they do whatever you have a problem with your PC or computer or any device you have

Covers more than other extended warranties. I like that i can take to local Geek Squad at a nearby Best Buy to get service.

Fist visit guy was nice and helpful. Seemed like he cared. 2nd visit they were behind, started helping me then helped 2 other people while I waited on him, keeping in mind I had an appointment. Store was closing, people didn’t seem helpful and felt very rushed. Didn’t feel like I spent my money well buying this service.

I ALWAYS get the Geek Squad protection. With my last computer, I actually needed my hard drive replaced so it paid for itself. I just wish the Technical Support protection wasn't so cost prohibitive, or I would get that as well.

I made an appointment on line , went to the store and was seen on time and he helped me with my problem which was my fault not the computers.

Geek squad rocks get their protection for everything you buy now

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

Having the extra protection eases my worries. I’m hopeful that my teenager won’t need it, but glad to have it just in case.

Haven't had to use but great to know that we are covered if anything does happen. Bought this for my son's laptop and I have the peace of mind knowing it's protected. Have always had good experiences with Geek Squad in the past.

Did. Of get a chance to use Greek squad yet for the camera, but I have used them with other products and it’s soooo easy. They have fixed so many of my items and if it can’t be fixed you get a new item.. NOT REFURBISHED but new.

Will cover most of accidents and they will take care of you and your device if needed! I always get this for all my purchases and it is worth it every single time

The insurance price is reasonable, for extra peace of mind.

IT WORTH EVERY PENNEY! YOU SEE AND UNDERSTAND THE VALUE WHEN YOUR EQUIPMENT IS BROKEN