Customer Ratings & Reviews

Have used the service in the past and has been an easy process to use and was worth it

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

It is a must have, it covers a lot of issues and you don't have to ship it to them.

First time purchasing laptop thank you for helping me setup and guidance you have given me

Got this protection plan for my laptop but did not end up needinf it but better safe than sorry.

Great purchase will search for similar in the future

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!

Very functional and very good quality, I highly recommend it.

Fast and very effective service. The tech was very informative and made sure to explain details

Well worth the cost for the protection that you get from it.

With having kids around, this is cheap insurance and peace of mind.

Excellent service, quick turn around time, will certainly get it again on my next product.

The 1-Year Accidental Geek Squad Protection is a fantastic add-on for peace of mind. It offers coverage for accidents like spills, drops, and other mishaps, which is perfect for someone like me who uses their laptop daily. I feel confident knowing that any unexpected issues can be resolved quickly without additional costs. The customer service is reliable, and the claim process is straightforward and hassle-free. Highly recommend this protection plan for anyone who wants to safeguard their tech investment!

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

I think this is from from years ago. But they did help

Have not used service yet, the person at the store said just bring it in if I have any problems.

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.

Versatile between laptop and tablet. Awesome touch screen.

In my 10+ years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products I always choose to make my purchases from Best Buy. This is for two simple reasons-they are a well known and massive company that is unlikely to go out of business anytime soon. The other, and far greater reason that I always shop at Best Buy, is because of their famously skilled computer technicians, the Geek Squad, and more specifically, because of the optional 1-3yr Geek Squad Accidental Protection service. I always opt for getting at least the 2 year extended warranty(i get their 3 year extended warranty on every product that has the 3 year option), and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.