Customer Ratings & Reviews

The service is good at Best Buy but you’ve always got to make a appointment. This computer is ok for what I needed it for . So far so good

Although I didn't need to use my geek squad protection I really appreciate the fact that it was available to me

Affordable protection plan! Geek squad always helps us fix things in a timely manner

I have already bought several laptops and I always buy them extra protection with Geek Squad, the times I have used the protection I have never had problems.

My 8 yearbold son loves it. He plays Roblox on it and loves the touch screen

So far haven't had to use this service but great to know I have it available to me. But TBH I hope I never have to use this service, it means everything is going well so yaigh.

This is the one thing you hope you never need and thankfully, I haven't needed it, but glad to know it is there.

Works great, needed it for school. could be a little bit faster but overall a good purchase.

Excellent service especially if it is a laptop and a teenager uses it

I did purchase extended warranty for 3 years. I bought this for a laptop. So far I have not needed it. Not sure at this time if it was worth the extra money. I will keep this updated as time goes on.

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

Use Geek Squad for computer problems from help setting up a new computer to problems with current laptops, Always helpful & friendly service. Easy to make appointments on their website or drop off at the nearest Best Buy store.

I got this laptop last year and so far no issues. It’s been working well. I’ve mostly use it for school (college). I sometimes watch CNN news or Hulu or Netflix. I’d recommend it. Hopefully, it continues to have no issues.

the protection is good and it keeps it protected for a year so that’s good ;)

Geek squad so helpful and with all of my needs. Thanks

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

Geek squad coverage is great to have for peace of mind.

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.

Geek Squad- this service offered by Best Buy to their customers is worth it. When accidents happen a great teammate helps to fix the problem.

I have never had to use the Accidental Geek Squad Protection, but I purchased it just in case because, according to other reviews from others, you would be greatly pleased with it, ifyou ever had to use it.