Customer Ratings & Reviews

They have been very great my laptop got broken and when it was checked out it was found that it needed to be replaced. I was able to get it replaced with warranty with no problem at ALL!!!

Luckily haven't needed to use the Geek Squad Protection plan yet. Nice to know if I need it though, much more affordable option than purchasing new.

great decision to purchase the protection. laptop was damaged while traveling to NY. Was able to get it repair at no cost and saved $$

Great service. Very trustworthy. They give great conversation while assisting you and your needs. Definitely 10 out of 10 service.

The agent looked the damage and knew what was wrong with the laptop.

Bought extra warranty and ended up not using it . Bought it for my gpa . I thought the price was high for this extra warranty but If gpa needed help with something he could drive to bb and they would help him & he got out of his house.

Love Geek Squad protection plan. They offer excellent service. They helped repair/ replace so many products I’ve had the protection plan on. I recommend this fir mom with kids.

I'm excited to have this, especially for those of us that are computer illiterature

I realize in Vegas you never buy insurance while playing blackjack. Purchasing the head to toes insurance on an electronic device is VERY smart!

I purchased Geek Squad protection plan about five years ago when I purchased a Toshiba laptop. I got great service then, so I purchased again with my Lenovo laptop.

I have never had an issue when having to replace a defective product under this plan. Best Buy is awesome about standing behind their products that they sell and making sure their customers leave the store completely satisified.

Have used Geek squad for help a few times both at home and in store. Found them to be knowledgeable, courteous, and ready to make sure your technical needs are met.

Insurance.. need it so you don't go broke with repairs, but always unsatisfying and a hassle to use, and adds significantly to the cost of any purchase.

I have been able to get in touch with Geek Squad for all of my electronic needs. I have brought in multiple computers with viruses and other similar issues and within a few days the issues are resolved with great customer service

This was purchased to cover my college students new laptop. I hope to not need it, but with classes taking place online wherever my student wants to go, I'd rather be protected.

The squad you need if anything goes wrong . So much viruses out there . They are there to help. Excellent.

Iv use the squad a few times they always resolved my issue on laptop

They are great respond very quickly!! And helped me along the way

The agents at Geek Squad are very helpful, with my answers, that was the reason to buy my protection plan, I trust them with my purchase, and I'm happy with my decision.

geek squad offers a great liability insurance here! w the uncertainty of day to day accidents, its great to know that they offer piece of mind protection for our electronics