Customer Ratings & Reviews

I purchased this for my laptop and am glad I did. I haven’t had the opportunity to use it but am glad I purchased it.

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

I have not had to use this service so far but feel safe knowing I have it wil renew it when needed

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy.Peace of mind.

Geek Squad is critical. I would never purchase anything without getting it.

Protection plans are great. Just knowing you have that added protection is great.

It's always a recommended idea to purchase protection width any item. It is a good plan for the price.

Definitely worth the money knowing that I’ll be able to have my computer fixed without issue for the next two years

We love geek squad, they are very helpful and always answers our questions.

1-Year Accidental Geek Squad Protection is good. I trust them. It is a very comfortable. I like to have a protection.

Giving the option, I would always consider a one year insurance plan. Life happens and Geek Squad has you covered!

Warranty will be good to use if needed. Hopefully I do not have to.

Excellent service very helpful great customer service

So glad the Geek Squad has me covered! Never know when I need them, so glad I have them when I do!

Don’t be left hanging when accidents happen. Love the support I get from Geek squad.

Ease of transaction. Great customer service very knowledgeable.

Love the protection plan. Potential to save money.

I like having the geek squad service because I’m not a geek and often need help fixing things.

I haven't needed to use the accidental Geek Squad protection, but I'm glad I have it in case clutzy-ness happens.

Must have when making an electrical purchase since it covers so many things!