Customer Ratings & Reviews

I am very familiar with the Geek Squad Protection on many of my devices so I have no concerns.

My new computer is great for games and for reading emails.

I never needed it, but it was very reassuring to know that I had it while I did.

Another great cost saving Geek Squad service and reliability by trained and efficient team members

This insurance is worth every penny. I have had items replaced without any trouble and fully recommend having this for peace of mind.

I haven't had to use this service but I do rest assured knowing that I have the protection

Good service to have as protection to your dive. Specially if kids are using the item.

Alway great to know if we ever have a problem with any electrical product from best buy is covered by geek squad

I haven't used this yet, but had it for an older laptop and it saved me money in the long run. Too bad they don't let you know when it is running out.

must have when you buy open box with protection for peace of mind

This is a very helpful service. I've only had to go once since buying my laptop, but they were very nice and prompt and resolved my issue!

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Always need a warranty. You never know when something will happen, you will want to be covered.

Very helpful and knowledgeable. Was able to answer my questions

Excellent. Definitely worth it when it comes to buying a laptop

3-Year Accidental Geek Squad Protection, for an expensive item it is always to have insurance and I have used it with no problems.

Always always get the best buy warranty. If you need it, its well worth it...

Always get a Geek Squad warranty if you get a laptop. It saved me when I got one that was defective!

Worth getting protection for all devices or products

Worth getting protection for all devices or products