Customer Ratings & Reviews

Always the best value when it comes to protecting your purchase

Always the best value when it comes to protecting your purchase

Always the best value when it comes to protecting your purchase

Always the best value when it comes to protecting your purchase

Every time I make a purchase I make sure I get the Geek Squad service

Yep control for protecting my computer is great. Just call ahead for the appointment

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

What can a parent say. Got to have something to cover your... When you get jump scared and spill your drink

Accidents happen. But with protection they have you covered. Must have

Good to have in case anything goes wrong with your product

I have gotten there service before and they have been super nice and fixed my issues

Luckily, I haven't had to use this yet, but I know geek squad will take care of any issue that might come up.

Dont ask, just buy for your piece of mind. Staff is knowledgeable and friendly.

Great protection for the price easy to file a claim

This is a must have! Very recommend for any electronic device

I absolutely love this. It's very easy to get it fixed and it is very fast.

The agents mounted everything correctly. Well done

Love the peace of mind with the Geek Squad, and very easy to access the service.

It's nice to know when things go south, you're covered

The warranty was as much as the computer. I did have to end up using the warranty though after the first year due to the computer completely breaking down with no fault done on my part. The computer was in perfect shape and handled extremely delicately and contained hardly any information on it except for the submission of my school assignments. After it cease to work within that year after purchase, I had to get the motherboard replaced and on the receipt it states that they replaced it with a generic piece. So, when you request a service on your warranty, explain to the service people that you would like your parts brand new and not discounted when replaced.