Customer Ratings & Reviews

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

Absolute ease and professional service. Never worry about your electronics with the geek squad warranty.

Always count them in. Great service. I get them on all my products.

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

I’ve always enjoyed the peace of mind the electronic protection Geek squad brings to me and my son.

I haven't had to use it yet for my wife's new Laptop, but it's handy, and They make it right when it's needed. I've bought this before on some items, and BestBuy and the Geek Squad has always worked it out for us. Thanks!

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Love this was added to my computer. I did not need to use it, but there's something would've happened, its nice to know im covered

Never liked Dell until now best decision I could have made I love this laptop.

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

This is an always needed item for any of the laptop purchases that I do since they cover everything including accidental spills.

The protection plans are always the best thing to get. Has saved me more times then i want to admit.

Easy and fair service i will always suggest to get the waranty on anything.

I am supper excited about the plan and what all it covers, highly recommend it! A mom with kids or fur babies!!

Product was only good for 1 issue so it didn’t matter that i payed for a 3 yrs plan as i was told i was only able to use it once

This is great for those people that need the added protection and those that don't because you never know. I had to use it even though I never needed it in the past. Damaged the screen by accident and had screen replacement within 5 days. Back to work.

The agent in Best Buy was able to examine my new laptop and get it up and running smoothly again. Operating system is as good as new. This added coverage plan is a great way to product your investment.