Customer Ratings & Reviews

The longer warranty’s always are the best to me and works the best

Needed help with my computer and the staff was quick and reliable

Great coverage, lasts very long for little money and gets the true use of it.

I haven't had to use it so far. I am cautiously optimistic.

Haven’t had to use it yet, but worth it for those just in case moments

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Feel very safe..... ..............................

The Geek Squad came in and handled business. I love my TVs mounted. So nice, neat and doesn't take up any space.

It's a very good have geek squad Iile geek squad.

always amazing service! never have issues with geek squad! love love love the service!

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

I bought my computer with one year warranty accidental damage. I wanted to change it I couldn’t but they fixed it.

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

I like the security of having a warranty and recommend for all electronics

I have reassurance in case something happens to my laptop, and Geek Squad has provided great support for my previous tech, making it a reliable resource.

Great insurance if product is broken great to have it

I'm extremely pleased with my purchase, I've always liked Best Buy

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

My service was very very amazing. They did everything they could to help