Customer Ratings & Reviews

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

Good to have as an insurance policy if something goes wrong.

We love Greek Squad, always fast, professional and helpful.

We love Greek Squad, always fast, professional and helpful.

These individuals are the best. Easy to work with and explains everything in easy terms.

With a 15 yr old the warranty was a no brainer! Staff is very helpful and informative.

Great product , why wouldn’t you protect a big purchase

Best Buy has the best product replacement program in the industry.

Dank God have not had to use it but will see in the future

It is always a good idea to have coverage on your device

Great value for extra protection and assistance when needed.

I use to never get this than I did and had to use it. Worked great no headaches.

Yes yes yes always buy buy buy Bestbuy protection plan

THE BEST PROTECTION MONEY CAN BUY. I WOULD RECOMMEND THIS PROTECTION TO ALL MY FRIENDS.

Never can go wrong having a extended warranty!!!!!

For the money we paid for the microsoft surface we felt really in need to get the cover

Always have great luck with the Geek Squad. Definitely always buy protection from them.

I’m a bit clumsy so this is well worth the price for peace of mind

I love having the Geek squad at my fingertips. Renewing is so easy is easy and automatic.

My son needed to use this within 48 hours of getting a new laptop. Tech took care of issue!