Customer Ratings & Reviews

The cracked screen was promptly and complimentary repaired, which exceeded my expectations.

Geek squad employees are very professional and knowledgeable about issues I was having with my computer.

What a added piece of assurance and somewhat peace of mind. My husband eats, drink and sleeps on our laptop. Crumbs and other debris is on the desk constantly or until I clean up the area. So this …somewhat adds a little a peace of mind of protection.

They were top-notch. Took the time to fix my computer right.

I had a 2year geeksquad protection to insure a tablet I purchased and when I had issues with the tablet after 1yr I took to best buy and they ended up replacing the tablet with the insurance but I figured I'd still have a year of insurance left on the initial 2yrs I purchased but I was wrong. I was told the original insurance was for the original tablet and expired with the replacement so I had to purchase another 1, 2, or 3yrs of geek squad protection if I wanted the replacement tablet insured. So in this case i recommend buying only 1yrs protection and upgrading for another year before each year expires.

Great for making sure your expensive device is taken care of if broken

Great plan for the price since the laptop was 1000.00. And got it for a teenager

Very thankful to have extra coverage! Would recommend this to everyone!!!

It is great that I really don't have to worry about anything taking my computer anywhere i want to go and if anything happens to it accidentally it is covered which is a huge life saver..... This company is one of the few i always will get the protection plan.

You can never go wrong with Geek Squad coverage! Gives you piece of mind knowing your investment is covered.

Amazing computer, works great after 4 months still feels brand new! I mostly use it to play video games but it’s also great to stream and watch videos

This purchase is a bit high, but one of the few that gives you back full value if there is a problem. Only real negative is that if you have an issue, Best Buy will not immediately give you value or replacement. They will want to send it in to their repair center so you are without your device for at least two weeks, sometimes much longer, before you get the value back.

I bought this laptop for my mom for christmas and she has been using it like crazy for her zoom meetings and uploading documents. It works very fast and she loves that it can fold into a tablet!

Great coverage for price. Glad I was able to purchase this for the computer.

Happy I purchased this because sometimes things happen and it’s unexpected and money can be tight. The protection keeps this from happening.

I worked for best buy and helped the geek squad out. They are awesome and the best at what they do. I made sure to purchase the geek squad protection for my expensive laptop because I feel safe knowing geek squad has got me covered even if my morning coffee doesn't and trys to take out my laptop.

What can I say other than, “The Geek Squad is simply AWESOME!!!” They are Kind, Respectful (Great customer service…which is VERY Important!!!), Knowledgeable, and VERY Patient with my many questions!!! I Trust them!!!

Geek Squad service has saved me again and again when it has come to my laptops. Most recently, they entirely reimbursed my 1.5 year old laptop, when it could not be fixed.

ive had this laptop for 2 years now and i have been very happy with it , it still runs like new and is very user friendly i am very happy to share with you on what a great computer it is and would def buy again

Great customer service. Helped answer all of my questions on getting new computer setup.