Customer Ratings & Reviews

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

I love geek squad whenever my laptop has a problem they fix it in no time!

Amazing fast and easy I had scratches and like it was really bad for the screen they fixed it up super fast loved it.

What's there to say about The geek squad warranties other than fantastic bring whatever you've applied this warranty do a Best buy store and they'll either repair it or give you a new one even when you're on vacation in another state great warranty

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

So far no problems with the laptop. At least I have Greeks squad just in case

Best purchase I ever made. Being a student and panicking when your laptop starts to dysfunctional and with COVID, everything Is remote. Thanks to the total tech and geek squad support, all my worries were taken care of.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.

I went ahead and purchased the $140 for one year warranty. Hopefully if anything happens to my computer there isn't any fine print and they actually honor the warranty. Otherwise the $140 is extremely high, I think. On the other hand, hopefully I never have to use it. I'm going to mark "yes" for if I would recommend to a friend, which I am still on the fence about. It's a required field, so I have to pick one.

Geek squad protection actually makes life better great associates at BBY

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

Needed a warranty just to make sure that my husband will like the product - which he does! Great price and coverage!

I went in for a consultation for my laptop. The agents were very knowledgeable and helpful. They quickly determined that I needed to have my pc shipped out. I was quickly notified when it came back in!

haven't had to use it and hope I never do, but if I do at least I can call upon a geek

Great pass came with the laptop and a bonus expense

This is a must have. Saved my life! Had an accident and they sent it to be fixed with no extra cost. Couldn't be happier.

The computer has been perfect. Battery life is amazing too!

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

It always a good thing to have insurance so the best way to do it is through best buy

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.