Customer Ratings & Reviews

Always awesome service. They were ready for me at the slotted appt. time.

I have had Geek Squad Protection with all of the devices I have bought from Best Buy. I have an issue walk right in with the device and the Geek Squad handles it.

Never thought this would be such a significant purchase but boy did it save me

This is a must especially with the COVID home schooling. The days of telling kids they can't eat or drink while on the computer is over thanks to home school

Have not had to use it yet, but therre have been many times with my other devices it would of been nice to have the geek squad, so I am glad I have it now.

Maybe is too much price for the something to get garanty cover part of the repair

Glad I have this service. I had it on the last computer and had to use it due to the screen cracking. I had no issues bringing it in and getting the needed service.

So far so good, they help you in all they can. Waiting period may be long depending on the service required but they offer excellent service and options

I think it is good but havent used it yet. I forgot I had this and had to pay another company to fix a virus. Wish I had gone through Geek Squad

Best service to add because my son always has questions

Bought to cover my Lenovo Chromebook. Haven't had to use the protection but it's nice knowing I'm covered if anything should happen. Small price to pay for peace of mind.

Agents were so helpful and professional. Would definitely use service again.

Geek agents have always been very professional and well trained in all aspects of computer usage and technical issues and solutions to problems.

Geek Squad is the best follow up care around and well worth the investment in making sure your product is working at it’s best level of efficiency!

Excellent customer service. This is my new go-to location.

The agents gave me full credit on a best buy card so I could be able to buy a better laptop!

geek squad can fix and replace electronics with no issue. They swapped my broken Nintendo switch before and I use them for all my electronics cause I have kids at home

I was glad i made the investment. 7 months i needed to replace my cord. i got it in about a week at no additional charge.

I have not had to use yet, but security of having it is good. Pretty inexpensive compared to other plans at other stores.

screen went blank, took it in for repair and they took care of it and fixed it like new. pleasant, helpful, friendly, great experience