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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11788 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 11,788 reviews
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IM HAPPY THAT I CAN GET HELP IF I NEED IT WITHOUT ANY PROBLEMS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress free privildged and being looked after on priority.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have , but a little pricey if you have to come out of pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best available for anyone and everyone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow, laptop never repaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my laptop after over 30 days of "repair". Called after over a month of wondering where my laptop was and was told it was repaired. Around a week later I received a text message( not an Email) saying my item needed to be replaced and to set up a consultation. Turns out my laptop was Never repaired and I was lied to. Day I submitted Laptop(HP ENVY X360) for replacement 9-3-2020. Day I finally received a replacement 10-23-2020. Warranty does not carryover to a new laptop. I paid a nice price for the 3 year warranty and to hear I needed to repurchase when my laptop was replaced was terrible. Do not purchase Geek quad warranty. Go to a local computer shop or reach out to your brand warranty instead.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to share your thoughts with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We appreciate the feedback and will utilize it as best we can. If you have any further questions or concerns, please let us know.

  • Rated 5 out of 5 stars

    Nice warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With children and the sudden work from home, it’s nice to have an extra warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had a chance to use this yet, but it’s always good to have coverage!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goodjob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed us how to setup and start the computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband first laptop. Can't go wrong with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope i never have to use this, but a great price for such a warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having these services, its a “just in case” to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess that this came with my Total Tech Support as I didn't know that I had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives me peace of mind to not have to be so worried about my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, very easy to use and it is very sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gratehelp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have teenagers do i need to say any thing moore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It really help in fixing any issues quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Geek squad with my Electronic gadgets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been easy to use and very handy to have. I wasn't sure if I would even use it but I am glad I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have one contact for support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had issues in the past and it would have been a nightmare without the support. I do wish the cost was less

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect protection for the computer….!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    o always get this coverage for all my electronics nothing better

    I would recommend this to a friend