Customer Ratings & Reviews

So protect yourself in case something happens to you.

We always buy the extended warranty for our electronics!

Never go wrong with Best Buy Geek squad protection

I think is pretty good they will insure everything Didn’t have to use yet but looks good to have it

3-Year Accidental Geek Squad Protection i loved it.

The agents always help in every way possible. Super supportive and quick services

Bought it just in case I had an accident. No worries.

Excellent service, when I need something to fix I got it.

Geek squad answered all my questions very nice ppl

i never know if i should get the insurance but at least these guys are local and knowledgeable

i never know if i should get the insurance but at least these guys are local and knowledgeable

Agents are great of use new windows 10.. An set up.. Best

Well worth every penny.I would purchase it again for sure!

Expensive but you will get a good extend warranty for your device.

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

Whenever you need help geek squad is very easy to contact

I haven't had to use this service yet but I am so happy that it is available to me.

You should always buy the protection; you won't regret it!

Gives a great piece of mind knowing we have the protection if needed great price

This is a smart move, a bit on the pricey side. But when needed you will glad you did.