Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11799 reviews
(11,799 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this was a really great purchase!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always get GSP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On big purchases, always get the protection plans. Just doesn't make sense to not have.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great insurance protection for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really good insurance protection and it wasn't to expensive so that made it better for my budget
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is great, when I have a problem or question they are there for me.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
HORRIBLE. Worst customer service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your device needs to go out for repair, refuse! You may wait weeks before hearing anything. The auto repair status is basically about shipping. And when something about the repair does happen, they don't update it. And don't expect any real repair agent to talk with you. Sadly, after hours of automation and waiting, you will get a friendly person on the phone, but they know nothing different from what you see online. The horrible lack of communication is one of the worse I've ever encountered. No way to escalate. No way to talk to someone who actually knows anything about your specific repair. Hopefully we will hear about our repair soon. And once we get our device back, I will let the local manager know and demand a full refund. And I might never buy another product from Best Buy. Really sad, I used to love Best Buy. Those days are gone.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s important to not have to worry about accidents happening to electronics.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good service to have.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use it but feel confident that if need can fix what is wrong
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
They really fix my TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service!! I am very please with their work.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy protection for our computers and appliances. It has saved us many times.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty for refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the warranty for 3yrs, if anything goes wrong.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having long term protection gives this buyer of electronic purchases peace of mind.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great thing to have makes you not have to worry about repairs and it breaking
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy electronics without this support.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always use Geek Squad, they have never let me down.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always there when you need them most , greatly appreciated for higher tech
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great having the Greek Squad Protection for your electronic devices. Its a must.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing would recommend yessir love this one
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend


