Customer Ratings & Reviews

They’re the best. Professional and customer service is A1.

This is a great aspect throw onto any big purchase of yours that you want insured. I wish that I did not put it on a device that I will only have for one year but it is overall a good service that is being done. I was mad that I made the purchase at first and after seeing the benefits that it gives me for the next year, I am pleased.

Great service would recommend this to all Best Buy customers

Definitely buy this cause it's great to have. Excellent tesm

So far have not JR to use the coverage, but for the price it seems like it will be well worth it.

protection is a must have in these troubled times.

Love being able to get the help I need in store with any replacement parts!

They did an amazing job! Super fast. Thank you guys so much

They are very helpful. This covers so many different issues, glad I have it!

I always buy all warranties for peace of mind.Anything can happen with electronics

Great tv Great sound Geek squad installed my tv quickly

Just great piece of mind backed up by great service.

helped me through a claim so i would recommend!! !

We always get good help when we call with a computer issue.

Hoping to not need to use it, but happy I have it!

Always a good thing to get on used items. Make sure to get it as often as possible.

i have always had geek squad protection on all my things i buy . they are the best .

Haven’t used protection yet but I feel very confident that if needed I’ll be safe!

i love my protection plan. i love the fact that i have security on my purchases

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!